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Aparelho: MOTOROLA Moto G6 Plus

Marca: MOTOROLA

Data: 17/10/2019 15:44:19

motorola

Motorola, Inc. foi uma empresa de telecomunicações multinacional americana baseada em Schaumburg, Illinois. Após ter perdido 4,3 bilhões de dólares entre 2007 e 2009, a empresa foi dividida em duas empresas públicas independentes, a Motorola Mobility e a Motorola Solutions em 4 de janeiro de 2011. A Motorola Solutions é considerada a sucessora direta da Motorola, Inc., sendo que após a reorganização foi estruturada, a Motorola Mobility foi separada da empresa.

DICA: Este problema foi atendido por um de nossos analistas. Abaixo segue a transcrição da conversa entre o solicitante e o responsável!

14/10/19 13:22 - +55 14 99791-5799: Suporte, boa tarde!

14/10/19 13:24 - +55 14 99791-5799: Moto G6 + | Travado no logo:

Fui passar software, desbloquiei o bootloader td certinho..

 

daí, no prompt ele me dá o seguinte erro:

 

INFOWARNING: OEM images are required in the LOCKED state.

INFO  Flashing images can result in a non-boot condition.

INFO  Flash a proper OEM signed boot.img first.

INFO*****************************************************

INFOflash permission denied

FAILED (remote failure)

finished. total time: 22.884s

 

 

já tentei com várias roms diferentes

 

 

 

e no vídeo tutorial do procedimento, o hómi fala pra estar com o bootloader desbloqueado:

https://androidemloop.com.br/2019/06/24/como-instalar-a-rom-stock-do-android-9-0-no-moto-g6-g6-plus-g6-play/

14/10/19 13:34 - Sarah Suporte Técnico: voce ta fazendo via CMD correto

14/10/19 13:35 - +55 14 99791-5799: <Arquivo de mídia oculto>

14/10/19 13:37 - Sarah Suporte Técnico: aparentemente sim, pelo que to pesquisando aqui essa imagem do boot pode dar erro desde que as linhas seguintes não apresentem mais falhas

14/10/19 13:38 - Sarah Suporte Técnico: principalmente as de sistema

14/10/19 13:38 - +55 14 99791-5799: <Arquivo de mídia oculto>

14/10/19 13:40 - Sarah Suporte Técnico: me manda uma foto do modo fastboot tbm

14/10/19 13:44 - +55 14 99791-5799: C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot getvar max-spar

se-size

max-sparse-size: 268435456

finished. total time: -0.000s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot oem fb_mode_set

 

                              ... OKAY [  0.000s]

finished. total time: 0.000s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash partition

 gpt.bin

   sending 'partition' (37 KB)... OKAY [  0.006s]

           writing 'partition'... INFOValidating 'gpt.default.xml'

INFOCommitting 'gpt.default.xml'

INFO- flashing 'gpt_main0.bin' to 'partition:0'

OKAY [  0.153s]

finished. total time: 0.160s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash bootloade

r bootloader.img

sending 'bootloader' (9520 KB)... OKAY [  0.434s]

          writing 'bootloader'... INFOValidating 'bootloader.default.xml'

INFOCommitting 'bootloader.default.xml'

INFO- flashing 'xbl.elf' to 'xbl'

INFO- flashing 'prov64.mbn' to 'prov'

INFO- flashing 'cmnlib.mbn' to 'cmnlib'

INFO- flashing 'cmnlib64.mbn' to 'cmnlib64'

INFO- flashing 'abl.elf' to 'abl'

INFO- flashing 'keymaster.mbn' to 'keymaster'

INFO- flashing 'storsec.mbn' to 'storsec'

INFO- flashing 'rpm.mbn' to 'rpm'

INFO- flashing 'pmic.elf' to 'pmic'

INFO- flashing 'hyp.mbn' to 'hyp'

INFO- flashing 'tz.mbn' to 'tz'

INFO- flashing 'devcfg.mbn' to 'devcfg'

OKAY [  0.177s]

finished. total time: 0.612s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash modem NON

-HLOS.bin

    sending 'modem' (77864 KB)... OKAY [  3.447s]

               writing 'modem'... OKAY [ 11.022s]

finished. total time: 14.470s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash fsg fsg.m

bn

       sending 'fsg' (7412 KB)... OKAY [  0.369s]

                 writing 'fsg'... OKAY [  0.063s]

finished. total time: 0.433s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot erase modemst1

            erasing 'modemst1'... OKAY [  0.014s]

finished. total time: 0.015s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot erase modemst2

            erasing 'modemst2'... OKAY [  0.013s]

finished. total time: 0.013s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash bluetooth

 BTFM.bin

  sending 'bluetooth' (400 KB)... OKAY [  0.033s]

           writing 'bluetooth'... OKAY [  0.020s]

finished. total time: 0.054s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash dsp dspso

.bin

      sending 'dsp' (16384 KB)... OKAY [  0.717s]

                 writing 'dsp'... OKAY [  0.134s]

finished. total time: 0.851s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash logo logo

.bin

      sending 'logo' (2384 KB)... OKAY [  0.125s]

                writing 'logo'... OKAY [  0.031s]

finished. total time: 0.156s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash boot boot

.img

     sending 'boot' (22289 KB)... OKAY [  0.909s]

                writing 'boot'... INFOPreflash validation failed

FAILED (remote failure)

finished. total time: 1.392s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash system sy

stem.img_sparsechunk.0

  sending 'system' (524284 KB)... OKAY [ 21.747s]

              writing 'system'... INFO******************************************

***********

INFOWARNING: OEM images are required in the LOCKED state.

INFO  Flashing images can result in a non-boot condition.

INFO  Flash a proper OEM signed boot.img first.

INFO*****************************************************

INFOflash permission denied

FAILED (remote failure)

finished. total time: 21.772s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash system sy

stem.img_sparsechunk.1

  sending 'system' (524284 KB)... OKAY [ 21.131s]

              writing 'system'... INFO******************************************

***********

INFOWARNING: OEM images are required in the LOCKED state.

INFO  Flashing images can result in a non-boot condition.

INFO  Flash a proper OEM signed boot.img first.

INFO*****************************************************

INFOflash permission denied

FAILED (remote failure)

finished. total time: 21.156s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash system sy

stem.img_sparsechunk.2

  sending 'system' (524284 KB)... OKAY [ 23.056s]

              writing 'system'... INFO******************************************

***********

INFOWARNING: OEM images are required in the LOCKED state.

INFO  Flashing images can result in a non-boot condition.

INFO  Flash a proper OEM signed boot.img first.

INFO*****************************************************

INFOflash permission denied

FAILED (remote failure)

finished. total time: 23.085s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash system sy

stem.img_sparsechunk.3

  sending 'system' (490264 KB)... OKAY [ 21.204s]

              writing 'system'... INFO******************************************

***********

INFOWARNING: OEM images are required in the LOCKED state.

INFO  Flashing images can result in a non-boot condition.

INFO  Flash a proper OEM signed boot.img first.

INFO*****************************************************

INFOflash permission denied

FAILED (remote failure)

finished. total time: 21.234s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash system sy

stem.img_sparsechunk.4

  sending 'system' (421996 KB)... OKAY [ 18.301s]

              writing 'system'... INFO******************************************

***********

INFOWARNING: OEM images are required in the LOCKED state.

INFO  Flashing images can result in a non-boot condition.

INFO  Flash a proper OEM signed boot.img first.

INFO*****************************************************

INFOflash permission denied

FAILED (remote failure)

finished. total time: 18.331s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash system sy

stem.img_sparsechunk.5

error: cannot load 'system.img_sparsechunk.5'

 

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash system sy

stem.img_sparsechunk.6

error: cannot load 'system.img_sparsechunk.6'

 

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash system sy

stem.img_sparsechunk.7

error: cannot load 'system.img_sparsechunk.7'

 

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash system sy

stem.img_sparsechunk.8

error: cannot load 'system.img_sparsechunk.8'

 

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash system sy

stem.img_sparsechunk.9

error: cannot load 'system.img_sparsechunk.9'

 

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash system sy

stem.img_sparsechunk.10

error: cannot load 'system.img_sparsechunk.10'

 

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash system sy

stem.img_sparsechunk.11

error: cannot load 'system.img_sparsechunk.11'

 

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash system sy

stem.img_sparsechunk.12

error: cannot load 'system.img_sparsechunk.12'

 

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash system_b

system_other.img

sending 'system_b' (364928 KB)... OKAY [ 14.447s]

            writing 'system_b'... INFO******************************************

***********

INFOWARNING: OEM images are required in the LOCKED state.

INFO  Flashing images can result in a non-boot condition.

INFO  Flash a proper OEM signed boot.img first.

INFO*****************************************************

INFOflash permission denied

FAILED (remote failure)

finished. total time: 14.478s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash oem oem.i

mg

     sending 'oem' (104376 KB)... OKAY [  4.563s]

                 writing 'oem'... INFO******************************************

***********

INFOWARNING: OEM images are required in the LOCKED state.

INFO  Flashing images can result in a non-boot condition.

INFO  Flash a proper OEM signed boot.img first.

INFO*****************************************************

INFOflash permission denied

FAILED (remote failure)

finished. total time: 4.598s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash oem_b oem

_other.img

    sending 'oem_b' (19624 KB)... OKAY [  0.883s]

               writing 'oem_b'... INFO******************************************

***********

INFOWARNING: OEM images are required in the LOCKED state.

INFO  Flashing images can result in a non-boot condition.

INFO  Flash a proper OEM signed boot.img first.

INFO*****************************************************

INFOflash permission denied

FAILED (remote failure)

finished. total time: 0.918s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash vendor ve

ndor.img_sparsechunk.0

  sending 'vendor' (524284 KB)... OKAY [ 22.579s]

              writing 'vendor'... OKAY [  3.753s]

finished. total time: 26.333s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash vendor ve

ndor.img_sparsechunk.1

  sending 'vendor' (104904 KB)... OKAY [  4.588s]

              writing 'vendor'... OKAY [  0.752s]

finished. total time: 5.340s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash vendor ve

ndor.img_sparsechunk.3

error: cannot load 'vendor.img_sparsechunk.3'

 

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash vendor ve

ndor.img_sparsechunk.4

error: cannot load 'vendor.img_sparsechunk.4'

 

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash vendor ve

ndor.img_sparsechunk.5

error: cannot load 'vendor.img_sparsechunk.5'

 

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot flash vendor ve

ndor.img_sparsechunk.6

error: cannot load 'vendor.img_sparsechunk.6'

 

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot erase carrier

             erasing 'carrier'... OKAY [  0.045s]

finished. total time: 0.046s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot erase userdata

            erasing 'userdata'... OKAY [  0.185s]

finished. total time: 0.186s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot erase DDR

                 erasing 'DDR'... INFOInvalid partition name DDR

FAILED (remote failure)

finished. total time: 0.038s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot oem fb_mode_cle

ar

                              ... OKAY [  0.042s]

finished. total time: 0.042s

 

C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot reboot

14/10/19 13:47 - Sarah Suporte Técnico: Manda a foto do menu fastboot, para ver como estão os status

14/10/19 13:54 - +55 14 99791-5799: <Arquivo de mídia oculto>

14/10/19 13:55 - +55 14 99791-5799: <Arquivo de mídia oculto>

14/10/19 13:55 - +55 14 99791-5799: C:\Users\dv7\Desktop\ROMs\Motorola\Moto Gs\Moto G6+ 9.0>fastboot oem unlock EWCD

3ABYNK7NX3KGVAAB

                              ... INFOCheck 'OEM unlocking' in Android Settings

> Developer

INFOOptions

OKAY [  0.010s]

finished. total time: 0.010s

14/10/19 13:56 - Sarah Suporte Técnico: Ele só vai liberar o bootloader depois que voce entrar no menu de desenvolvedor no celular e liberar o desbloqueio de OEM

14/10/19 13:56 - Sarah Suporte Técnico: voce vai precisar baixar a firmware mais recente. Talvez o firmware.center tenha

14/10/19 13:56 - Sarah Suporte Técnico: passar via RSD

14/10/19 13:57 - Sarah Suporte Técnico: ai caso queira fazer o downgrade ainda, faz o desbloqueio de OEM

14/10/19 13:57 - +55 14 99791-5799: <Arquivo de mídia oculto>

14/10/19 13:57 - +55 14 99791-5799: Como faz isso?

14/10/19 13:58 - Sarah Suporte Técnico: La no sistema tem o video mostrando o procedimento via RSD, é bem simples. Ele ja automatiza o processo praticamente inteiro para voce

14/10/19 13:59 - +55 14 99791-5799: O meu aqui não tá inicializando (travado no logo)

 

 

Não consigo ir lá no desenvolvedor e clicar na opçãozinha OEM lá

14/10/19 14:00 - Sarah Suporte Técnico: Por isso te falei pra baixar o software recente e fazer via RSD

14/10/19 14:42 - +55 14 99791-5799: <Arquivo de mídia oculto>

14/10/19 14:43 - +55 14 99791-5799: <Arquivo de mídia oculto>

14/10/19 14:44 - Sarah Suporte Técnico: Tenta passar pelo ADB

14/10/19 14:44 - +55 14 99791-5799: O q é isso?

14/10/19 14:45 - +55 14 99791-5799: Cmd?

14/10/19 14:46 - Sarah Suporte Técnico: Temos vídeos na central de treinamentos também, é um software utilizado para a reinstalação de rom

14/10/19 14:47 - Sarah Suporte Técnico: me passe o modelo dele

14/10/19 14:47 - Sarah Suporte Técnico: vou te enviar um video

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